Terms of Service

This Agreement is entered into by and between SQLWATCH LTD, a limited company incorporated in England and Wales, with its registered office at Innovation Centre Innovation Way, Heslington, York, North Yorkshire, YO10 5DG, United Kingdom, and its registered number 15445323 (“SQLWATCH”) and the company and legal entity specified in either the executed Order or whose details are provided during the sign up steps (“Customer”).

SQLWATCH and Customer may be referred to collectively as “Parties” or individually as a “Party”.

1. Definitions

Applicable terms not otherwise defined below in this Section 1 shall have the meaning defined hereunder in this Agreement.

1.1. “Acceptable Use Policy”

means those SQLWATCH Services obligations are described in the attached Schedule 1.

1.2. “Affiliates”

means any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity. For purposes of this definition, “control” means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity.

1.3. “Client Software”

means software licensed by SQLWATCH to Customer that is typically deployed on Customer’s machines to enable access to and use of the SQLWATCH Services. Client Software is also known as the “SQLWATCH Data Collector”. Client Software may include or be provided with code licensed under third-party agreements, including Open-Source Software. For the avoidance of doubt, the Client Software (the “SQLWATCH Data Collector”) comprises two forms: (i) the SQLWATCH Cloud Agent, a compiled application installed on Customer’s systems as a service and distributed as the “sqlwatch-agent” binary together with its installer, configuration and certificates; and (ii) the SQLWATCH Data Collector PowerShell Module. Both are licensed to the Customer as Client Software under this Agreement.

1.4. “Customer Data”

means all data, information, or other material that Customer loads or grants SQLWATCH the right to process, on or through the SQLWATCH Services, including Usernames, passwords, IP addresses and other User identifiers. Customer Data also includes any data generated and displayed in a SQLWATCH dashboard resulting from a customer’s use of the SQLWATCH Services (including Output).

1.5. “Documentation”

means the online product documentation, user instructions, and any files made available to the customer by SQLWATCH as part of the SQLWATCH Services

1.6. “Intellectual Property Rights”

means all copyrights, patents, database rights, registered and unregistered design rights, trademarks and service marks and applications for any of the foregoing, together with all trade secrets, know-how, rights to confidence and other intellectual and industrial property rights in all parts of the world and for the full term thereof including all rights to renew the same.

1.7. “Client Workspace”

means the space for storing Customer data collected by the data collector, accessed by Users through the SQLWATCH web application offered as part of the SQLWATCH Services. Client Workspace contains both proprietary and open-source software, messages, text, files, images, photos, video, sounds, profiles, works of authorship and other content (collectively, “SQLWATCH Content.”) Customers may have access to more than one Client Workspace, if appropriate.

1.8. “SQLWATCH Privacy Policy”

means SQLWATCH’s policy with regard to the collection, processing, use and storage of Personal Data.

1.9. “SQLWATCH Service(s)”

means SQLWATCH’s proprietary, cloud-based infrastructure monitoring and troubleshooting service and related technologies and capabilities including but not limited to SQLWATCH Data Collector (whether provided as the SQLWATCH Data Collector PowerShell Module or the SQLWATCH Cloud Agent), SQLWATCH Cloud, SQLWATCH Support portal and shall include without limitation all software, sample code, object code, features, platform and portal access rights, and elements of same, as well as all Documentation.

1.10. “SQLWATCH Supported Systems”

means any SQL Server or SQL Server compatible instance that can be monitored by SQLWATCH Services through SQLWATCH Data Collector.

1.11. “Instance or Server”

means a single monitored SQL Server, Managed Instance or an Azure Database that appears as a separate entry in the SQLWATCH Cloud Servers list as part of the SQLWATCH Services.

1.12. “Output”

means any alarms, alerts, dashboards, reports, or other information generated by the Customer’s use of the SQLWATCH Services displayed in the SQLWATCH dashboard or delivered to Users by any means, available and accessible to Users during the Subscription Term.

1.13. “Order”

means the document or record that sets out Customer’s subscription to the SQLWATCH Services, being either:

(a) the plan, number of Instances, billing frequency and Fees selected and confirmed by Customer when purchasing through the SQLWATCH online purchase path (an “Online Order”); or

(b) an order form or quotation that references this Agreement and is signed or otherwise accepted in writing by both parties (an “Order Form”).

If an Order Form and an Online Order both apply to the same SQLWATCH Services, the Order Form prevails.

1.14. “Support Services”

means technical support and application management services provided by SQLWATCH.

1.15. “Subscription Term”

means the term of the Agreement, including the initial term and any Renewal Term(s) as further described in Section 8.1.

1.16 “Renewal Term”

means an extension of the Subscription Term for an additional period of time of the same length as the Subscription Term.

1.17. “User”

means the named person or persons authorized by Customer to use the SQLWATCH Services as defined in an Order and Users having a unique identifier (“UID” or email address) and password to connect to the SQLWATCH Services shall be identified as “Named Users”.

1.18. “Data Protection Legislation”

means all laws and regulations applicable to the processing of Personal Data and privacy, including the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003, in each case as amended, supplemented or replaced from time to time.

1.19. “UK GDPR”

means Regulation (EU) 2016/679 (the General Data Protection Regulation) as it forms part of the law of England and Wales, Scotland and Northern Ireland by virtue of section 3 of the European Union (Withdrawal) Act 2018 and as amended from time to time.

1.20. “Personal Data”, “Data Controller”, “Data Processor”, “Data Subject”, “Processing” and “Personal Data Breach”

shall each have the meaning given to them in the Data Protection Legislation.

1.21 “Worldwide”

means worldwide except certain countries that SQLWATCH designates high risk, at its sole discretion.

2. SQLWATCH Services

2.1. Provision of Services

The SQLWATCH Services and Support Services are provided on a subscription basis for the Subscription Term as either specified in an Order Form or directly from within the SQLWATCH web application.

SQLWATCH may also offer Professional Services related to the SQLWATCH Services. From the Effective Date, SQLWATCH shall provide the SQLWATCH Services and Professional Services (if any) as specified in the applicable Order Form.

Modifications to the Services: SQLWATCH may, from time to time, update, modify, enhance or otherwise change the SQLWATCH Services (including by adding, altering or removing features or functionality), provided that no such update, modification or change shall result in a material reduction in the overall functionality or quality of the SQLWATCH Services.

2.2. Access to the SQLWATCH Services

During the Subscription Term, SQLWATCH grants to Customer and its Users the following rights: a) the right to use and access the SQLWATCH Services including but not limited to Data Collector and Client Workspace, solely for its own use (and not on a sub-contracting or bureau basis, save as permitted under 2.7) and in accordance with the terms and conditions of this Agreement, and b) the right to use and access the Documentation; each strictly in accordance with any scope of use restrictions set out in the Order.

2.3 Users

Use of and access to the SQLWATCH Services is permitted only by Users authorised by the Customer, each a Named User.

A Named User cannot share its authentication credentials with other users during the Subscription Term. For the avoidance of doubt, Users cannot be shared by persons who are performing tasks sequentially or concurrently. Named User access rights may be reassigned to new Named Users if the original Named User no longer uses and accesses SQLWATCH Services because of a role change, employment termination or similar reasons.

Customer may grant certain Users administrative privileges (which may include authority to provision new or manage existing User accounts, create or manage Teams, assign Users to Teams or control User access permissions at the Client Workspace) (“Editors”) as further described in the Documentation. Editors shall invite Named Users to access the SQLWATCH Services. Customer shall require that all Named Users (i) keep any authentication-related information strictly confidential and (ii) shall not share such information with anyone. Customer shall be responsible for all actions taken by its Users and for removing access for Users.

Users may also be Customer’s end-user customers in accordance with the limitations set out in the Order.

2.4 Client Software

Subject to all of the terms and conditions of this Agreement and to the extent that use of the SQLWATCH Services requires Customer to install Client Software, SQLWATCH grants to Customer a limited, non-transferable, non-sublicensable, non-exclusive Worldwide license during the Subscription Term (including during any trial or evaluation subscription) to use the object code form of the Client Software internally, in accordance with (a) the Documentation, (b) this Agreement and (c) the Order.

The Client Software is proprietary to SQLWATCH and is licensed, not sold. Customer shall not rebrand, re-mark or re-label the Client Software, or apply to it any name or mark other than those provided by SQLWATCH. The Client Software is supplied with the third-party open-source notices described in Section 4.3.

2.5 Contractors and Affiliates

Customer may authorize its independent contractors and consultants (“Contractors”) and Customer Affiliates as Users, provided Customer remains fully liable for the actions and omissions of each Contractor or Affiliate and any such use of the SQLWATCH Services by such Contractor or Affiliate is for the sole benefit of Customer.

Use of the SQLWATCH Services by Affiliates, Contractors, Users and the Customer in aggregate must not exceed any restrictions and limitations described in the Order.

2.6 General Restrictions

Customer shall not (and shall not permit any third party to): (a) rent, lease, provide access to or sublicense the SQLWATCH Services to a third party except to Users as permitted herein in accordance with any restrictions in the Order; (b) use the SQLWATCH Services to provide or create, or incorporate the SQLWATCH Services into, any similar service provided to a third party or otherwise directly expose the functionality of the SQLWATCH Services to any third party (except to Users as permitted herein); (c) reverse engineer, decompile, disassemble, or otherwise seek to obtain the source code or non-public APIs, or to the SQLWATCH Services, except to the extent expressly permitted by applicable law (and then only upon advance notice to SQLWATCH); (d) copy or modify the SQLWATCH Services or any Documentation (including any underlying workflows, algorithms, procedures or hierarchies), or create any derivative work from any of the foregoing; (e) remove or obscure any proprietary or other notices contained in the SQLWATCH Services (including any reports or data printed from the SQLWATCH Services) and in the Documentation, or rebrand, re-mark or re-label the Client Software or apply to it any name or mark other than those provided by SQLWATCH; (f) publicly disseminate information regarding the performance of the SQLWATCH Services; (g) adversely impact the speed, security or integrity of the SQLWATCH Services (or any data contained within the SQLWATCH Services) by breach of the Acceptable Use Policy or otherwise; (h) conduct any penetration testing or exploit or attempt to exploit any vulnerabilities in the SQLWATCH Services, or (i) violate the SQLWATCH Acceptable Use Policy.

2.7 Managed Service Provider Usage

If Customer is a managed service provider (“MSP”) using SQLWATCH Services to monitor its end-client systems, Customer:

(a) represents that it has obtained all necessary permissions from end clients to monitor their systems and share monitoring data with SQLWATCH;

(b) acts as data processor for end client monitoring data, and SQLWATCH acts as data sub-processor;

(c) must ensure end-clients are informed about the monitoring and SQLWATCH’s role as service provider;

(d) must promptly remove that client’s monitoring data from SQLWATCH Services upon termination of Customer’s relationship with an end client; and

(e) shall remain responsible for compliance with all applicable laws regarding end client data processing.

3. Customer Obligations

3.1. In General

Customer shall procure that Customer, its Affiliates, and its Users’ use of the SQLWATCH Services is always compliant with Customer’s privacy policies and all applicable laws.

Customer shall provide SQLWATCH with all necessary co-operation in relation to this Agreement and all necessary access to such information as may be required by SQLWATCH to provide the SQLWATCH Services.

3.2. Responsibility for Customer Data

Customer is solely responsible for the accuracy, content, and legality of all Customer Data (including those submitted by its Users) and for permitting SQLWATCH to lawfully use, process and access Customer Data in connection with the provision of the SQLWATCH Services. Subject to the terms of this Agreement, Customer hereby grants to SQLWATCH a non-exclusive, worldwide, royalty-free right to use, copy, store, transmit and publicly perform and display the Customer Data solely to the extent necessary to provide the SQLWATCH Services to or as directed by Customer. Customer represents and warrants to SQLWATCH that Customer has all necessary rights, consents and permissions to collect, share and use all Customer Data as contemplated in this Agreement, and that no Customer Data will violate or infringe (i) any third-party intellectual property, publicity, privacy or other rights, (ii) any laws, (iii) any terms of service, privacy policies or other agreement governing Customer Data or (iv) the SQLWATCH Acceptable Use Policy.

3.3. Compliance with Laws

The Customer shall comply with all applicable international, national, state, provincial or local laws, regulations, directives, statutes, judicial rulings, orders, or other mandates that have the force and effect of law during and after the Term of this Agreement, in connection with each of their respective business operations. Customer acknowledges and agrees that SQLWATCH Services may only be used and accessed in geographical territories in which the SQLWATCH Services are lawful and authorized and do not contravene or violate prevailing government regulations.

3.4 Backups of Customer Data

The SQLWATCH Services does not archive or backup Customer Data. Except for the agreed retention period, SQLWATCH shall not, of its own accord, intentionally delete any Customer Data from the SQLWATCH Services prior to termination of Customer’s applicable Subscription Term. Except for the foregoing, SQLWATCH expressly disclaims all other obligations with respect to maintaining archives or backups of Customer Data. Customers are responsible for maintaining their own backups of critical data.

3.5. Results

Customer assumes sole responsibility for results obtained from the use of the Services and for conclusions drawn from such use. SQLWATCH shall have no liability for any damage caused by errors or omissions in Customer Data or any information, instructions or scripts provided to SQLWATCH or the Services by the Customer. For example (and without limitation) the SQLWATCH Services alert a Customer by way of a “virtual alarm” in the Client Workspace that specific events have occurred. The Customer is solely responsible for its own response and reaction to each alarm generated when using the SQLWATCH Services functionality.

3.6. Third Party Services

SQLWATCH may, from time to time, inform Customers of third-party services that can be used by Customers in connection with the SQLWATCH Services, and Customer may opt to use these or other third-party services in connection with the SQLWATCH Services.

Customer’s use of any third-party service in connection with the SQLWATCH Services, and any terms, conditions, representations and/or warranties associated with such use, are solely on the terms offered by such third-party service providers and SQLWATCH makes no representations as to the merchantable quality or fitness for purpose of such third-party services. As such, SQLWATCH shall not be responsible or liable to Customer in relation to third-party services.

3.7. Exclusion from Breach

In the event that Customer is in breach of any of its obligations (including, for the avoidance of doubt, timely payment of the Fees) under this Agreement, then:

• SQLWATCH cannot be held responsible should the SQLWATCH Services fail to perform and comply with the Service Levels as a result (directly or indirectly) of your breach; and
• SQLWATCH shall be entitled to charge the Customer for time engaged on rectifying any resulting problems at our then current standard charging rates; and
• SQLWATCH may without any liability terminate or suspend the SQLWATCH Services (including, for the avoidance of doubt, by way of restricting or blocking access by Users) without prejudice to any other pre-existing rights and obligations of either party.

4. SQLWATCH Obligations

4.1. Technical Support Services

SQLWATCH does not provide direct end user Support Services as standard other than ticket-based support. If agreed in an Order Form, SQLWATCH shall provide additional Support Services upon the payment of an agreed Support Services Fee.

4.2. Service Level

SQLWATCH shall use commercially reasonable efforts to make the SQLWATCH Services available at least 99.5% of each month during the Subscription Term, excluding “Scheduled Downtime” and “Other Causes” (“Service Level Commitment”).

The SQLWATCH Services are available when Users are (a) able to successfully authenticate, access the Client Workspace(s) and (b) the Data Collector is active. “Scheduled Downtime” means the downtime resulting from regular maintenance, improvements and upgrades and system impairment or unavailability caused by scheduled routine activities. “Other Causes” means: (a) downtime caused solely by Customer and Users’ use of the SQLWATCH Services other than in accordance with the Agreement; (b) untimely response time from Customer with regard to incidents that require Customer participation for source identification and/or resolution; (c) the impairment or unavailability of minor features or functionality that do not materially adversely affect the SQLWATCH Services; (d) Force Majeure; and (e) faults to Customer’s or Users’ computers or network equipment and any third party activities, equipment or software not within SQLWATCH’s direct control.

4.3. Open Source

SQLWATCH acknowledges that it uses certain open-source libraries as part of the SQLWATCH Services (“Open-Source Software”) including in Client Software distributed to Customers. Any use of open-source software or code will be annotated appropriately with the relevant licence information. No parts of SQLWATCH Cloud are open source unless noted.

4.4. Professional Services

SQLWATCH may provide the Customer professional consulting services (“Professional Services”) from time to time. Each scope of work for Professional Services shall be documented in an Order Form and SQLWATCH shall provide the Professional Services in accordance with this Agreement and the Order Form.

4.5. Security Obligations

SQLWATCH agrees to use commercially reasonable technical and organizational measures designed to prevent unauthorized access, use, alteration or disclosure of the SQLWATCH Services or Customer Data.

5. Orders; Payment Terms; Taxes

5.1. Orders and Pricing

The Parties shall either enter into an Order commencing on the Effective Date for the initial term specified in an Order Form or agree a package of SQLWATCH Services upon clicking accept when purchasing online. The Parties may enter into new Orders in any of the following circumstances: a) for any usage by Customer that exceeds the limits set forth in an individual Order, b) for Affiliate use of the SQLWATCH Services, or c) for additional SQLWATCH Services.

SQLWATCH may increase Fees for the SQLWATCH Services by providing the Customer no less than thirty (30) days’ notice prior to the end of the initial term or then current Renewal Term, as applicable. Such increases shall take effect immediately and shall be payable by the Customer at the commencement of the first Renewal Term which commences after the relevant increase. If the Customer does not agree to the increased Fees, the Customer may terminate this Agreement (and any affected Order) with effect from the end of the initial term or then current Renewal Term, as applicable, by giving SQLWATCH written notice of non-renewal no later than the end of that term, in which case the Agreement shall not renew and the increased Fees shall not apply.

5.2. Free Service Tier

From time to time, SQLWATCH may offer a subscription which is accessible without payment of a Fee (a “Free Service Tier”). Customers using the SQLWATCH Services by way of a Free Service Tier will not be eligible to receive any Support Services pursuant to the terms of this Agreement. SQLWATCH may withdraw or modify a Free Service Tier at any time without prior notice and without liability, to the extent permitted under applicable law. SQLWATCH reserves the right to suspend or terminate use of a Free Service Tier at any time without notice and without liability to the Customer.

5.3. Invoicing and Payment

5.3.1 Billing route.

The Fees, billing frequency and billing route are those set out in the Order. Clause 5.3.2 applies to subscriptions purchased by Online Order. Clause 5.3.3 applies to subscriptions purchased by an Order Form that provides for payment on invoice.

5.3.2 Online subscriptions (payment in advance).

(a) Fees for the SQLWATCH Services, including any Support Services, are billed in advance at the start of each billing period. The billing period is monthly or annual, as selected in the Online Order. Fees are charged automatically to the payment card registered to Customer’s account through SQLWATCH’s payment processor. Customer authorises SQLWATCH to take each such payment when it falls due.

(b) If Customer adds Instances during a monthly billing period, a pro-rata Fee for the additional Instances is calculated for the rest of that billing period. That pro-rata Fee is charged on the next monthly billing date, together with the Fees for the following billing period.

(c) If Customer adds Instances during an annual billing period, a pro-rata Fee for the additional Instances is calculated for the rest of that annual billing period and charged immediately.

(d) A reduction in the number of Instances takes effect from the start of the next billing period. No refund or credit is given for the current billing period.

(e) Customer shall keep valid payment details registered to its account at all times.

5.3.3 Invoiced subscriptions (payment in arrears).

(a) SQLWATCH shall invoice Customer monthly in arrears for the Fees for the SQLWATCH Services, including any Support Services, for the preceding calendar month, at the rates set out in the Order Form.

(b) Unless the Order Form states otherwise, the number of Instances billed for a month is the highest number of Instances monitored at any time during that month.

(c) Customer shall pay each invoice within thirty (30) days of the invoice date, by bank transfer to the account stated on the invoice or by any other method SQLWATCH accepts in writing.

5.3.4 Professional Services.

Unless the Order or the applicable SOW states otherwise:

(a) fixed-fee Professional Services are invoiced in advance;

(b) time-and-materials Professional Services are invoiced monthly in arrears; and

(c) Customer shall pay each invoice for Professional Services within thirty (30) days of the invoice date.

5.3.5 Payment Terms

SQLWATCH shall be entitled to charge the Customer interest in respect of the late payment of any sums due under this Agreement (as well after as before judgement) on a daily basis at the rate of 8 per cent per annum above the base rate from time to time of Barclays Bank plc or at the maximum rate permitted by statute from the due date therefor until payment.

Customer shall cure a delinquency in payment of any amounts owed under this Agreement within 30 days from the date of SQLWATCH’s delinquency notice. If Customer fails to cure such delinquency, SQLWATCH may suspend Customer’s access to the SQLWATCH Services or terminate this Agreement for breach, in addition to any other available rights and remedies it may have.

Customer is further liable to SQLWATCH for all costs and expenses relating to or connected with making invoiced payments to SQLWATCH under this Agreement, including the direct payment of all banking fees, ACH or credit card processing fees, currency conversions, or similar transactional costs and fees; none of which Customer may deduct or off-set from the SQLWATCH’s invoices. All terms of this Section 5 shall apply unless expressly stated otherwise in the applicable Order.

5.4. Taxes

All sums due under this Agreement are expressed exclusive of VAT but will be subject to VAT at the prevailing rate and where applicable and which will be payable by the Customer. SQLWATCH uses a payment processor, which automatically calculates applicable taxes at the checkout.

Should Customer be required under any law or regulation of any governmental entity or authority outside of the United Kingdom, to withhold or deduct any portion of the payments due to SQLWATCH, then Customer shall increase the sum payable to SQLWATCH by the amount necessary to yield to SQLWATCH an amount equal to the sum it would have received had no withholdings or deductions been made.

5.5 No Set-Off

Customer shall not set-off or offset against SQLWATCH’s invoices amounts that Customer claims are due to Customer by SQLWATCH.

5.6. Use Verification

SQLWATCH may remotely monitor the Customer’s use of the SQLWATCH Services, and on SQLWATCH’s written request, Customer must provide reasonable assistance to verify Customer’s compliance with the Agreement with respect to access to and use of the SQLWATCH Services. If SQLWATCH determines that Customer has exceeded its rights pursuant to this Agreement and the Order, Customer shall, within 30 days, either: (1) disable any unpermitted use; or (2) purchase additional use and access rights commensurate with Customer’s actual use, at SQLWATCH’s then effective rates and fees.

5.7. Fair Use

SQLWATCH Services are priced based on typical monitoring workloads.

The SQLWATCH Services include a fair-use allowance of 5GB of monitoring data ingested per calendar month for each monitored Instance. The allowance is measured in aggregate across the Customer’s Workspace(s). SQLWATCH shall notify the Customer promptly of any breach of the fair-use allowance. Where ingest materially exceeds the fair-use allowance for two or more consecutive months, SQLWATCH shall propose additional Fees to the Customer and if no agreement is reached, either party may terminate the Order on no less than thirty days’ notice.

This Section 5.7 operates in addition to, and does not limit, the Use Verification procedure set out in Section 5.6.

6. Confidential Information

6.1. Confidential Information Defined

“Confidential Information” means non-public information that the party disclosing the information designates at the time of disclosure as being confidential, or, if disclosed orally or visually, is identified as such prior to disclosure, or which, under the circumstances surrounding the disclosure, the receiving party knows or ought reasonably to have known should be treated as confidential without the need to be marked as such. Without limiting the foregoing, Confidential Information shall include any information regarding a party’s financial condition, business opportunities, plans for development of future products, unreleased versions of products, know-how, technology, customer information and customer data. SQLWATCH Technology, SQLWATCH Services, Client Software and unpublished Documentation shall be deemed SQLWATCH Confidential Information. Notwithstanding the foregoing, nothing received by a receiving party shall be construed as Confidential Information which: (i) is or becomes generally available to the public without breach of this Agreement; (ii) is lawfully obtained from a third party without a duty of confidentiality; (iii) is known to the receiving party prior to such disclosure; or (iv) is, at any time, developed by the receiving party independent of any such disclosure(s) from the disclosing party and the receiving party can reasonably show such independence.

6.2. Non-Disclosure

The receiving party shall not disclose the disclosing party’s Confidential Information to any third party and may only use the disclosing party’s Confidential Information in relation to the provision and receipt of the SQLWATCH Services. Both parties shall protect Confidential Information from disclosure or misuse by using the same degree of care as for their own confidential information of like importance but shall at least use reasonable care and skill. The parties shall bind each of their employees or independent contractors with access to any Confidential Information to protect the Confidential Information from disclosure to at least the same extent as provided for in this Agreement. Each receiving party agrees to promptly notify the disclosing party upon learning of any unauthorized disclosure of the disclosing party’s Confidential Information and shall provide reasonable assistance to the disclosing party to remedy and contain such breach. The foregoing notwithstanding, a receiving party may disclose the other party’s Confidential Information if the information is required by law to be disclosed in response to a valid order of a court of competent jurisdiction or authorized government agency, provided that the receiving party must give the disclosing party prompt written notice, if legally permitted, and obtain or allow for a reasonable effort by the disclosing party to obtain a protective order prior to disclosure, at this disclosing party’s cost and expense.

6.3. Equitable Remedies

The parties agree that a breach of the confidentiality obligations set forth in this Agreement by receiving party may cause immediate and irreparable damage to disclosing party and shall entitle disclosing party, without the necessity of posting a bond, to seek injunctive relief to prevent the continued unauthorized use of disclosing party’s Confidential Information, as well as to pursue all other remedies available to disclosing party at law.

7. Representations and Warranties

7.1. Limited SQLWATCH Services Warranty

7.1.1 Standard of Care

SQLWATCH warrants that the Monitoring Services and Professional Services shall be provided with reasonable care and skill.

EXCEPT FOR THE WARRANTY SET OUT ABOVE, THE SQLWATCH SERVICES ARE PROVIDED “AS IS”. NEITHER SQLWATCH NOR ITS PARTNERS AND SUPPLIERS MAKE ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. SQLWATCH DOES NOT WARRANT THAT CUSTOMER’S USE OF THE SQLWATCH SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, NOR DOES SQLWATCH WARRANT THAT IT WILL REVIEW THE CUSTOMER DATA FOR ACCURACY OR THAT IT WILL PRESERVE OR MAINTAIN THE CUSTOMER DATA WITHOUT LOSS. SQLWATCH SHALL NOT BE LIABLE FOR DELAYS, INTERRUPTIONS, SERVICE FAILURES OR OTHER PROBLEMS INHERENT IN USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS OR OTHER SYSTEMS OUTSIDE THE REASONABLE CONTROL OF SQLWATCH INCLUDING CHANGES BY SQLWATCH SUPPORTED HARDWARE SYSTEMS THAT RENDER SQLWATCH INTEGRATIONS INOPERABLE OR INCOMPATIBLE WITH THE SQLWATCH SERVICES. CUSTOMER MAY HAVE OTHER STATUTORY RIGHTS, BUT THE DURATION OF STATUTORILY REQUIRED WARRANTIES, IF ANY, SHALL BE LIMITED TO THE SHORTEST PERIOD PERMITTED BY LAW.

FURTHERMORE SQLWATCH HAS NO LIABILITY OR RESPONSIBILITY, AND CUSTOMER IS SOLELY RESPONSIBLE, FOR ASSESSING WHETHER THE SQLWATCH SERVICES (INCLUDING SQLWATCH’S SECURITY OBLIGATIONS) WILL MEET CUSTOMER’S REGULATORY OR OTHER LEGAL OBLIGATIONS. SQLWATCH DOES NOT REPRESENT OR WARRANT THAT THE SQLWATCH SERVICES WILL ACHIEVE CUSTOMER’S DESIRED RESULTS SQLWATCH HAS NO CONTROL OVER, AND WILL HAVE NO LIABILITY FOR, ANY ACTS OR OMISSIONS OF ANY USERS.

CUSTOMER ACKNOWLEDGES THAT SQLWATCH SERVICES ARE NOT DESIGNED OR INTENDED FOR ACCESS AND/OR USE IN OR DURING HIGH-RISK ACTIVITIES, INCLUDING BUT NOT LIMITED TO: THE MONITORING OF SYSTEMS INVOLVING MEDICAL PROCEDURES; ON-LINE CONTROL OF AIRCRAFT, AIR TRAFFIC, AIRCRAFT NAVIGATION OR AIRCRAFT COMMUNICATIONS, OR THE DESIGN, CONSTRUCTION, OPERATION OR MAINTENANCE OF ANY NUCLEAR FACILITY. WITHOUT LIMITING ANY OTHER DISCLAIMERS SET FORTH IN THIS AGREEMENT, SQLWATCH EXPRESSLY DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH PURPOSES.

7.1.2 By Customer

Customer represents and warrants that the Customer has the right and authority to enter into this Agreement, to perform its duties and obligations hereunder, exercise its rights hereunder, and to grant the licences granted by Customer under this Agreement. Customer further represents and warrants that Customer has secured for SQLWATCH all right, license, permission and consent necessary to access and use Customer Data, Users’ account information and any data Users upload to the SQLWATCH Services platform for the purposes of (i) delivering the SQLWATCH Services, (ii) responding to any technical problems, (iii) troubleshooting and testing, and (iv) that Customer Data does not and will not infringe on any privacy, intellectual property or other rights of third parties.

8. Term and Termination

8.1. Term

This Agreement shall commence on the Effective Date and shall continue until the termination of this Agreement in accordance with its terms. After the initial term specified in the Order Form (or where there is no Order Form, one month) the Agreement shall automatically renew for additional, consecutive periods of the same length of time or as otherwise set forth in the Order (each a “Renewal Term”), unless either Party provides not less than thirty (30) days’ written notice of non-renewal prior to the end of the initial term or current Renewal Term, as applicable.

8.2. Termination

Either party may terminate this Agreement (including all related Orders) if the other party (a) fails to cure any material breach of this Agreement (including a failure to pay fees) within thirty (30) days after written notice; (b) ceases operations without a successor; or (c) seeks protection under any bankruptcy, receivership, trust deed, creditors’ arrangement, composition, or comparable proceeding, or if any such proceeding is instituted against that party (and not dismissed within sixty (60) days thereafter).

8.3. Effect of Termination

Upon any expiration or termination of this Agreement, Customer shall (a) immediately cease any and all use of and access to the SQLWATCH Services (including any and all related SQLWATCH Technology); (b) immediately cease all data transmission to the SQLWATCH Services, including disabling or uninstalling all SQLWATCH Data Collector instances; and (c) delete any SQLWATCH passwords or access codes and any other SQLWATCH Confidential Information in its possession. If Customer continues to transmit data to the SQLWATCH Services following termination, SQLWATCH reserves the right to invoice Customer at the then-current standard rates for any such continued usage, and Customer agrees to pay such Fees within thirty (30) days of invoice. Thereafter, Customer acknowledges that following termination, Customer shall have no further access to the SQLWATCH Services, or any Client Workspace and that SQLWATCH shall delete any Customer Data as may have been stored by SQLWATCH, unless it must be retained by law. Except where an exclusive remedy is specified, the exercise of either party of any remedy under this Agreement, including termination, will be without prejudice to any other remedies it may have under this Agreement, by law or otherwise.

8.4. Survival

All terms of this Agreement which by their nature extend beyond the termination of this Agreement, remain in effect until fulfilled and apply to respective successors and assigns.

9. Indemnification

9.1. SQLWATCH Indemnification

SQLWATCH shall defend Customer from and against any claim by a third party alleging the SQLWATCH Services when used as authorized under this Agreement, infringes its Intellectual Property Rights and shall indemnify and hold Customer harmless from and against any damages and costs awarded against Customer or agreed in settlement by SQLWATCH (including reasonable attorneys’ fees) resulting from such claim, provided that SQLWATCH shall have received from Customer: (i) prompt written notice of such claim (but in any event notice in sufficient time for SQLWATCH to respond without prejudice); (ii) the exclusive right to control and direct the investigation, defense and settlement (if applicable) of such claim; and (iii) all reasonable necessary cooperation of Customer.

If Customer’s use of the SQLWATCH Services is (or in SQLWATCH’s opinion is likely to be) found to breach third-party rights, if required by settlement or if SQLWATCH determines such actions are reasonably necessary to avoid material liability, SQLWATCH may, in its sole discretion: (a) substitute substantially functionally similar products or services; (b) procure for Customer the right to continue using the SQLWATCH Services; or if (a) and (b) are not commercially reasonable, (c) terminate the Agreement and refund to Customer any fees Customer has pre-paid for use of the SQLWATCH Services for the terminated portion of the applicable Subscription Term.

The foregoing indemnification obligation of SQLWATCH shall not apply: (1) if the SQLWATCH Services are modified by any party other than SQLWATCH, but solely to the extent the alleged infringement is caused by such modification; (2) if the SQLWATCH Services are combined with platforms, data, products or processes not provided by SQLWATCH, but solely to the extent the alleged infringement is caused by such combination; (3) to any unauthorized use of the SQLWATCH Services; (4) to any action arising as a result of Customer Data, or any other third-party applications, data or components contained within the SQLWATCH Services; (5) to the extent the alleged infringement is not caused by the particular technology or implementation of the SQLWATCH Services but instead by features common to any similar product or service; or (6) if Customer settles or makes any admissions with respect to a claim without SQLWATCH’s prior written consent. THIS SECTION 9.1 SETS FORTH SQLWATCH’S AND ITS PARTNERS AND SUPPLIERS’ SOLE LIABILITY AND CUSTOMER’S SOLE AND EXCLUSIVE REMEDY WITH RESPECT TO ANY CLAIM OF THIRD PARTY INTELLECTUAL PROPERTY INFRINGEMENT.

9.2. Indemnification by Customer

Customer shall indemnify, defend and hold harmless SQLWATCH from and against any and all claims, costs, damages, losses, liabilities and expenses (including reasonable attorneys’ fees and costs) arising out of or in connection with any claim arising from or relating to (a) the use of any Customer Data (b) breach or alleged breach by Customer of Section 3 (Customer Obligations), (c) any unauthorized services or product offered by Customer that use the SQLWATCH Services or (d) sharing of Customer Data with (or use thereof by) Users. This indemnification obligation is subject to Customer receiving (i) prompt written notice of such claim from SQLWATCH (but in any event notice in sufficient time for Customer to respond without prejudice); (ii) the exclusive right to control and direct the investigation, defense, or settlement of such claim; and (iii) all necessary cooperation from SQLWATCH at Customer’s expense.

10. Limitation Of Liability

10.1. Liability Exclusions

Except for Excluded Claims, neither Party shall be liable to the other Party for any indirect, special (even where SQLWATCH is aware of the circumstances in which such special damage could arise), incidental, or consequential damages, including loss of profits, loss of revenue, loss of or damage to data, wasted expenditure or loss of business opportunities, whether in contract, tort (including negligence), or otherwise.

10.2. Liability Cap

Subject to Section 10.1, each party’s total aggregate liability arising out of or related to this Agreement shall not exceed the fees paid or payable by Customer to SQLWATCH in the twelve (12) months immediately preceding the event giving rise to the claim. The Customer agrees that it is in a better position to foresee and evaluate any loss it may suffer in connection with this Agreement and that the Fee has been calculated on the basis of the limitations and exclusions in this Clause 10.

10.3. Excluded Claims

“Excluded Claims” means any claim arising from:

1. death or personal injury caused by negligence;
2. fraud or fraudulent misrepresentation;
3. breach of confidentiality obligations pursuant to clause 6;
4. indemnification obligations pursuant to clause 9;
5. any other liability that cannot be excluded or limited under applicable law;
6. Customer’s breach of Section 2.6 (General Restrictions); or
7. Customer’s breach of Section 3 (Customer Obligations).

10.4. Nature of Claims and Failure of Essential Purpose

The Parties agree that the waivers and limitations specified in this Section 10 apply regardless of the form of action, whether in contract, tort (including negligence), strict liability or otherwise and will survive and apply even if any limited remedy specified in this Agreement is found to have failed of its essential purpose.

11. Intellectual Property

11.1. Customer Rights

As between the parties, Customer shall retain all right, title and interest (including any and all intellectual property rights) in and to the Customer Data as provided to SQLWATCH and to the Output. Subject to the terms of this Agreement, Customer hereby grants to SQLWATCH a non-exclusive, worldwide, royalty-free right to use, copy, store, transmit and publicly perform and display the Customer Data solely to the extent necessary to provide the SQLWATCH Services.

Customer may use all work product delivered as part of the Professional Services in support of licensed use of the SQLWATCH Services and subject to any terms set forth in the Order, but SQLWATCH shall retain all right, title and interest in and to any such work product, code or deliverables and any derivative, enhancement or modification thereof created by SQLWATCH.

11.2. SQLWATCH Technology

This is a subscription agreement for access to use of the SQLWATCH Services. Customer acknowledges that it is obtaining only a limited right to the SQLWATCH Services and that irrespective of any use of the words “purchase”, “sale” or like terms in this Agreement no ownership rights are being conveyed to Customer under this Agreement. Customer agrees that SQLWATCH or its suppliers retain all right, title and interest (including all Intellectual Property Rights) in and arising from the SQLWATCH Services, Documentation, Professional Services work product and any and all related and underlying technology and documentation, and any derivative works, modifications or improvements of any of the foregoing, including as may incorporate Feedback (collectively, “SQLWATCH Technology”). Except as expressly set forth in this Agreement, no ownership rights in any SQLWATCH Technology are granted to Customer. Further, Customer acknowledges that the SQLWATCH Services is an online, hosted solution, and that except for Client Software, Customer has no right to obtain a copy of the SQLWATCH Services. SQLWATCH reserves all rights in and to SQLWATCH Technology not expressly granted to Customer hereunder.

11.3. Feedback

Customer may from time to time, submit comments, questions, suggestions or other feedback relating to any SQLWATCH product or service to SQLWATCH (“Feedback”). SQLWATCH may freely use and exploit Feedback in connection with any of its products or services without any obligation to notify, account for, or compensate Customer.

11.4. Service Data

Notwithstanding anything to the contrary herein, Customer agrees that SQLWATCH may obtain technical and other data about Customer’s use of the SQLWATCH Services (“Service Data”), and SQLWATCH may use and share the Service Data to improve, support, develop, provide and deliver reporting regarding the SQLWATCH Services during and after the Term of this Agreement, provided that when sharing the Service Data outside of SQLWATCH’s internal business operations, SQLWATCH does not identify Customer as the source of such Service Data without Customer’s prior written permission.

12. Data Protection

12.1 The parties agree that for the purposes of the Data Protection Legislation the Customer shall be the Data Controller and SQLWATCH shall be the Data Processor in respect of any Personal Data which is transferred from the Customer to SQLWATCH in accordance with this Agreement. In particular:

• 12.1.1 SQLWATCH shall Process the Personal Data only to the extent necessary to perform its obligations pursuant to this Agreement and/or in accordance with the Customer’s instructions from time to time, and shall not Process the Personal Data for any other purpose other than enabling SQLWATCH to fulfil its obligations pursuant to this Agreement or to perform any other activity which may be authorised by the Customer from time to time.
• 12.1.2 SQLWATCH shall ensure that persons authorised to process the Personal Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.
• 12.1.3 Having regard to the reasonably available state of the art of technological development, the nature of the Processing in question, the cost of implementation, and the material risk to the rights of affected Data Subjects, SQLWATCH will take appropriate technical and organisational measures to secure relevant Personal Data against the unauthorised or unlawful Processing and against accidental loss or destruction.
• 12.1.4 SQLWATCH will not transfer Personal Data outside the UK or EEA without ensuring that appropriate safeguards are in place and that any transfer is lawful under all applicable Data Protection Legislation.
• 12.1.5 SQLWATCH will assist the Customer, insofar as reasonably possible, in responding to any requests made by any relevant Data Subject which concern the exercise of that Data Subject’s rights under the UK GDPR, subject to the Customer reimbursing SQLWATCH for the cost of the same.
• 12.1.6 SQLWATCH will notify and assist the Customer, insofar as reasonably possible, in relation to any relevant requests for the disclosure of Personal Data which may be made to SQLWATCH and which SQLWATCH considers that the Customer is legally obliged to respond to, subject to the Customer reimbursing SQLWATCH for the cost of the same.
• 12.1.7 SQLWATCH shall report to the Customer any suspected data breach concerning the Personal Data which comes to its attention and SQLWATCH shall provide reasonable assistance to the Customer in informing the relevant regulator and/or affected Data Subjects, subject to the Customer reimbursing SQLWATCH for the cost of the same.
• 12.1.8 SQLWATCH shall, on request, take reasonable steps to demonstrate to the Customer, to the extent that is reasonable given the nature of the Processing in question, that SQLWATCH complies with Data Protection Legislation; and
• 12.1.9 At the written instruction of the Customer, SQLWATCH shall securely delete or return Personal Data and copies thereof to the Customer on termination of this Agreement unless the law requires storage of the Personal Data.

13. Miscellaneous

13.1. No Agency

Nothing in this Agreement shall be deemed to create any agency, partnership, joint venture, or employment relationship between the Parties. Customer accepts and acknowledges that SQLWATCH is an independent contractor providing Customer with use of the SQLWATCH Services.

13.2. Assignment

This Agreement will bind and ensure to the benefit of each Party’s permitted successors and assigns. Neither Party may assign this Agreement without the advance written consent of the other Party, except that either Party may assign this Agreement in connection with a merger, reorganization, acquisition or other transfer of all or substantially all of such party’s assets or voting securities. Any attempt to transfer or assign this Agreement except as expressly authorized under this Section 13.2 will be null and void.

13.3. Notices

All notices under this Agreement must be in writing and delivered either by hand, e-mail (with confirmation of receipt), certified mail (return receipt requested, postage pre-paid) or nationally recognized overnight delivery service (all delivery charges pre-paid) and addressed, if to Customer, to the address identified in this Agreement, if to SQLWATCH: SQLWATCH LTD, Innovation Centre Innovation Way, Heslington, York, North Yorkshire, YO10 5DG, United Kingdom, or [email protected] Attn: Directors. Notices shall be deemed given when delivered by email, registered post or courier, with return receipt or acknowledgement requested.

13.4. Force Majeure

Neither Party shall be liable to the other for any delay or failure to perform any obligation under this Agreement (except for a failure to pay fees) if the delay or failure is due to unforeseen events that occur after the signing of this Agreement and that are beyond the reasonable control of such Party, such as a strike, blockade, war, act of terrorism, riot, natural disaster, failure or diminishment of power or telecommunications or data networks or services, or refusal of a licence by a government agency.

13.5. Export Compliance

Customer agrees to comply with all applicable export controls, trade sanctions, and import regulations, including those of the United Kingdom, United States, European Union, and other relevant jurisdictions.

13.6. Anti-Corruption Laws

Customer shall comply with all anti-corruption laws and regulations (“Anti-Corruption Laws”) including but not limited to the UK Bribery Act 2010, irrespective of whether Customer is legally subject to it.

13.7. Publicity

At the request of SQLWATCH, Customer agrees to the issue of a joint press release (“Press Release”) regarding the appointment of SQLWATCH by the Customer on a mutually agreed upon date. Each party will have the right to approve the Press Release in advance, but such approval will not be unreasonably delayed or withheld. Customer agrees that SQLWATCH may use the Customer’s name and logo on SQLWATCH website and in SQLWATCH promotional materials, and to refer to Customer as a SQLWATCH customer in marketing materials.

13.8 Entire Agreement

This Agreement sets forth the entire agreement and understanding of the Parties relating to the subject matter hereof, and supersedes all prior or contemporaneous agreements, proposals, negotiations, conversations, discussions and understandings, written or oral, with respect to such subject matter and all past dealing or industry custom. No Party hereto has relied on any statement, representation or promise of any Party or representative thereof except as expressly set forth in this Agreement. Any changes or amendments to this Agreement must be in writing, expressly refer to the changes to this Agreement, and be duly executed by both parties.

13.9. Waiver of Breach

No delay or omission by either Party to exercise any right or power arising upon the other Party’s non-performance or breach will impair that right or power or be construed as a waiver of it. Any waiver must be in writing and signed by the waiving party. A waiver on one occasion will not be construed as a waiver of any subsequent event of non-performance or breach.

13.10. Severability

If any provision of this Agreement is invalid, illegal, or incapable of being enforced by any rule of law or public policy, all other provisions of this Agreement will nonetheless remain in full force and effect so long as the economic and legal substance of the transactions contemplated by this Agreement are not affected in any manner adverse to any Party. Upon such determination that any provision is invalid, illegal, or incapable of being enforced, the Parties will negotiate in good faith to modify this Agreement so as to effect the original intent of the Parties as closely as possible in an acceptable manner to the end that the transactions contemplated hereby are fulfilled.

13.11. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the English courts, provided that SQLWATCH may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property rights.

Schedule 1 - Acceptable Use Policy

This Acceptable Use Policy (“AUP”) sets forth the restrictions regarding use of the SQLWATCH LTD. (“SQLWATCH”) Services platform (the “SQLWATCH Services”). Use of the SQLWATCH Services is governed by the separate agreement entered into between the user (“User”) and SQLWATCH (the “Agreement”) and the Order. This AUP is incorporated into the Agreement by reference. Defined terms used in this AUP shall have the same meanings as set forth in the Agreement.

1. The User shall not:

• use the SQLWATCH Services to store or transmit infringing, libelous or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party privacy rights;
• use the SQLWATCH Services to store or transmit viruses or malicious code;
• interfere with or disrupt the integrity or performance of the SQLWATCH Services, or attempt to or actually override any security component included in the SQLWATCH Services;
• attempt to gain unauthorized access to the SQLWATCH Services or any related systems or networks;
• permit direct or indirect access to or use of the SQLWATCH Services in a way that violates the Agreement;
• use the SQLWATCH Services to generate or send unsolicited communications, advertising or spam, or otherwise cause SQLWATCH to become impaired in its ability to send communications on its own or on its customers’ behalf (e.g., by causing SQLWATCH to become registered on any email DNS blacklist or otherwise be denied services by any other third party communications service provider); or
• do anything that in any way would cause the SQLWATCH Services or any tool or other software provided with or used in connection with the SQLWATCH Services (including Client Software), or any part thereof, to be subject to any Open Source Software license or agreement, including without limitation any license or agreement that would require or purport to require that the SQLWATCH Services or any part thereof be disclosed or distributed in source code form or licensed for the purpose of making derivative works. “Open Source Software” means any open source, community or other free code or libraries of any type, including, without limitation, any code which is made generally available on the Internet without charge (such as, for example purposes only, any code licensed under any version of the MIT, BSD, Apache, Mozilla or GPL or LGPL licences);
• use the SQLWATCH Services in any illegal or unlawful manner, or for any illegal or unlawful purpose, or to stalk, harass, or harm another individual;
• perform any act which is intended to and/or actually does harm to SQLWATCH, the SQLWATCH Services, or any of SQLWATCH’s customers;
• imply or state, directly or indirectly, that Customer is affiliated with or endorsed by SQLWATCH without SQLWATCH’s express written permission;
• share the Customer’s password (e.g. concurrent use rights are prohibited) or let any third party access Customer’s account, or take any other action which would affect the security of the Customer’s account; or
• perform any act or fail to act while using the SQLWATCH Service, in violation of the SQLWATCH’s Code of Conduct.

2. Monitoring and Suspension Rights.

SQLWATCH will not review or screen Customer Data on a regular basis for compliance with this AUP or applicable law, and SQLWATCH shall have no obligation to do so; provided, however, that in addition to any other rights SQLWATCH may have, SQLWATCH reserves the right to suspend and/or terminate Customer’s access to and/or use of the SQLWATCH Services, or any particular Customer Data, if SQLWATCH determines, in its sole judgment and discretion, that such suspension or termination is necessary to comply with the foregoing restrictions, applicable law, and/or to prevent significant harm to the SQLWATCH Services or any User, and in such event, SQLWATCH shall use commercially reasonable efforts to suspend or terminate only that portion of the SQLWATCH Services or any particular Customer Data as SQLWATCH deems reasonably necessary to prevent the occurrence or continuation of such violation and/or harm.

3. Usage Policy.

User profiles may be monitored to identify unusual patterns inconsistent with normal, individual use. SQLWATCH may, at its sole discretion, suspend Customer’s right to use the SQLWATCH Services, and/or terminate this Agreement in its entirety (and, accordingly, Customer’s right to use the SQLWATCH Services), if SQLWATCH determines that Customer usage varies substantially from normal use, and/or there is an unusual spike or increase in Customer use of the SQLWATCH Services for which there is reason to believe such traffic or use is fraudulent or negatively impacting the operating capability of the SQLWATCH Services. SQLWATCH will use good faith efforts to notify the Customer in the event of such suspension and/or termination.

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Contact Information

For questions regarding these Terms of Service, please contact:

Email: [email protected]

Address: SQLWATCH LTD, Innovation Centre Innovation Way, Heslington, York, North Yorkshire, YO10 5DG, United Kingdom